Terms and Conditions
Scheduling
Appointment scheduling can be requested via online submission or phone. We will do our best to determine the best time of day in regards to weather; however, ensuring favorable conditions at the scheduled time is ultimately the responsibility of the client. Apalo Media, LLC reserves the right to change, modify, or move your appointment based on logistics in order to best serve our large network of clients. We will give you proper notice in the form of a phone call, text, and email in the instance this does happen.
Travel and Parking Charges
We don’t charge for mileage unless round trip travel exceeds 50 miles. Beyond that, a $1.00 per mile fee will apply. Travel is calculated from either our team member’s home or our Vancouver, WA office.
Any parking fees will be billed directly, with our team always choosing the most cost-effective option.
Investment
All investments must be paid in full to confirm on the calendar.
Rescheduling / Cancellation
There is a $100 cancellation fee for appointments canceled with less than 24 hours’ notice. No-show appointments are also subject to a $100 cancellation fee. A “no-show” is considered 30 minutes after the scheduled booking time.
Filming / Photography
Full creative liberty is maintained in choosing compositions, rooms captured, and the number of photos per room unless otherwise requested in advance. Additional photos or angle changes require a second visit and will be billed accordingly.
Liability
Drone service may be refused if conditions are deemed unsafe due to weather, proximity to airports, or other safety concerns.
Property Readiness
Properties must be shoot-ready upon arrival. This includes lights on, decluttering, removing vehicles, etc. Properties are shot as-is. Team members are not responsible for staging, cleaning, or securing the property after the shoot.
Return Charges
If a reshoot is required due to property readiness issues, décor changes, or requests beyond original scope, a $100 return fee may be applied.
Asset Delivery
Photography is delivered within 24 hours, real estate videos within 7 days, and other content media within 14 days via delivery link.
Refunds
No refunds. All sales are final.
Photography Revisions
Standard editing is included. Advanced Photoshop work is billed at $10 per photo.
Asset Rights and License
All media remains the property of the company. Clients receive a single-use license for marketing the subject property only. Media may not be altered, resold, or transferred without written permission.
Media Usage
All media may be used for marketing, portfolio, and promotional purposes.
No Compensation for Promotional Use
No compensation or royalties are owed for promotional use.
Client Consent
Booking constitutes ongoing, perpetual, and irrevocable consent for media usage.
Video Revisions
Video revisions are not offered. The standard assumes trust in creative execution.
Agreement
By making payment, the client agrees to all terms outlined above. The company is not responsible for personal or property damages or injuries occurring onsite.
